All systems are operational
Scheduled Maintenance
Platform maintenance

We will performing technical maintenance on the platform on Sunday 7th June at 0600 CEST.

The work will not have any impact on live customer websites.

Services affected:

All API calls will respond with 'We are in maintenance mode' No logins possible to RAI Sites will operate as usual but editors currently logged in will not be able to publish properly due to cache clearing

The scheduled maintenance duration will be 1-2 hours.

Past Incidents

29th May 2020

No incidents reported

28th May 2020

No incidents reported

27th May 2020

No incidents reported

26th May 2020

No incidents reported

25th May 2020

No incidents reported

24th May 2020

No incidents reported

23rd May 2020

No incidents reported

22nd May 2020

No incidents reported

21st May 2020

No incidents reported

20th May 2020

RAI We are currently experiencing issues with RAI

We are currently experiencing issues wit RAI

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Update

Issue was caused by unexpected sideeffects of a server-side dependency and it has been resolved. Last updated: 10:58 20.05.2020

19th May 2020

No incidents reported

18th May 2020

No incidents reported

17th May 2020

No incidents reported

16th May 2020

No incidents reported

15th May 2020

No incidents reported

14th May 2020

No incidents reported

13th May 2020

No incidents reported

12th May 2020

No incidents reported

11th May 2020

No incidents reported

10th May 2020

No incidents reported

9th May 2020

No incidents reported

8th May 2020

No incidents reported

7th May 2020

E-mail 1st alert

We are currently experiencing issues with Email

We are investigating an issue where users on Cluster B may experience trouble logging into their webmail or accessing their mailbox via an IMAP connection

Last updated: 9:29:35 PM

Issue has been identified

Our Ops department has identified an issue in a part of our IMAP system. We are taking steps to reboot that part which may result in some users momentarily being disconnected before they reconnect.

Last updated: 10:35:35 PM

Issue has been resolved

The reboot is now complete and all users should be able to access their emails.

The email services on the cluster are fully functional.

Last updated: 11:35:35 PM

6th May 2020

No incidents reported

5th May 2020

No incidents reported

4th May 2020

No incidents reported

3rd May 2020

No incidents reported

2nd May 2020

No incidents reported

1st May 2020

No incidents reported

30th April 2020

No incidents reported

29th April 2020

No incidents reported

28th April 2020

E-mail Webmail login is timing out

We are currently experiencing issues with log into the webmail. We have reported it to the mail provider to fix

Update 29/04/2020 03:15 This is now resolved

Update 21:00 The mail provider has now implemented some mitigation measures in place to help with the problem. We continue to monitor this.

27th April 2020

No incidents reported

26th April 2020

No incidents reported

25th April 2020

No incidents reported

24th April 2020

No incidents reported

23rd April 2020

Logins currently unavailable

We are currently experiencing issues

We are noticing logins via HAL are unavailable at this time. We're investigating a solution now. Affected services are RAI login and site logins. Other API calls may be affected.

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Issue identified

We have identified the issue and restarted the appropriate service. We are currently monitoring if there are any additional issues, please let Service Desk know

Last updated: 23.04.2020 09:17

22nd April 2020

No incidents reported

21st April 2020

No incidents reported

20th April 2020

No incidents reported

19th April 2020

No incidents reported

18th April 2020

No incidents reported

17th April 2020

No incidents reported

16th April 2020

No incidents reported

15th April 2020

No incidents reported

14th April 2020

No incidents reported

13th April 2020

No incidents reported

12th April 2020

No incidents reported

11th April 2020

No incidents reported

10th April 2020

No incidents reported

9th April 2020

No incidents reported

8th April 2020

No incidents reported

7th April 2020

No incidents reported

6th April 2020

No incidents reported

5th April 2020

No incidents reported

4th April 2020

Emergency Maintenance by 3rd Party Provider, scheduled 1 month ago

One of our backend hosting providers has announced that they need to perform an emergency maintenance, to correct faults identified by the root cause analysis following a firewall failure in their infrastructure.

This work is performed in order to ensure stability and quality.

During this window, we expect no interrupts in traffic.

Services included in this emergency maintenance window is: HAL, RAI, V3, login to editor

Planned Work Start: 04-04-2020 01:00 am CEST

Planned Work End: 04-04-2020 03:00 am CEST

Last updated: 2020-04-03 12:27 CET

3rd April 2020

No incidents reported

2nd April 2020

Some webmail users may experience a empty inbox, The email is still there and will be back.

Update: This is now fixed by the email provider

The mail provider informed us that the email this morning from 3 to 5 am, was undergoing Migration. Some email users may experience a empty inbox, this is a side effect right now of that. The email is still there and will be back

We are monitoring this until it gets updated

1st April 2020

No incidents reported

31st March 2020

No incidents reported