All systems are operational

Past Incidents

13th July 2020

No incidents reported

12th July 2020

No incidents reported

11th July 2020

No incidents reported

10th July 2020

No incidents reported

9th July 2020

No incidents reported

8th July 2020

No incidents reported

7th July 2020

No incidents reported

6th July 2020

No incidents reported

5th July 2020

No incidents reported

4th July 2020

No incidents reported

3rd July 2020

No incidents reported

2nd July 2020

No incidents reported

1st July 2020

No incidents reported

30th June 2020

No incidents reported

29th June 2020

No incidents reported

28th June 2020

No incidents reported

27th June 2020

No incidents reported

26th June 2020

No incidents reported

25th June 2020

RAI We are currently experiencing issue with site Creation

We are currently experiencing issue with site Creation

Currently, it is not possible to create new sites through both RAI and API.

We'll update this page as soon as we have more information.

Last updated: 14:20

The issue has been fixed and it is now possible to create new sites

Our team has fixed the issue and it is now possible to create new sites through RAI or API.

Sites that did not get a subscription during this time needs to be recreated or a subscription should be added manually to them using API call addSubscription.

Last updated: 15:00

24th June 2020

No incidents reported

23rd June 2020

No incidents reported

22nd June 2020

No incidents reported

21st June 2020

No incidents reported

20th June 2020

No incidents reported

19th June 2020

No incidents reported

18th June 2020

No incidents reported

17th June 2020

No incidents reported

16th June 2020

No incidents reported

15th June 2020

No incidents reported

14th June 2020

No incidents reported

13th June 2020

No incidents reported

12th June 2020

No incidents reported

11th June 2020

V3 We are currently experiencing issues with v3 sites being down

The issue has been resolved and v3 sites and editor are operational

This was caused by a code error.

Last update: 13:45

We are currently experiencing issues with v3 sites being down

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Last updated: 13:25

E-mail We are currently experiencing an incident that is impacting Hosted email, IMAP, Inbound/Outbound Mail, POP, Webmail

The mail service has been restored

Total Duration: 62 mi

Last updated: 10:26

We are currently experiencing an incident that is impacting Hosted email, IMAP, Inbound/Outbound Mail, POP, Webmail#

Cluster B is currently offline. It appears that no Cluster B services are functional. Operations and management have been engaged. At this time, the cause is unknown.

Last updated: 9:42

10th June 2020

E-mail Customers will experience difficulties accessing webmail or IMAP.

Issue should be resolved

Last Update: 13:40

Customers will experience difficulties accessing webmail or IMAP.

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Last updated: 13:20

9th June 2020

No incidents reported

8th June 2020

Sites - II/V5 We are experiencing delay with new publish requests

The issue is resolved and all publish requests are now ran on time

Last update: 8: 57

We are currently experiencing delays with publish requests#

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Last updated: 8:30

7th June 2020

Platform maintenance, scheduled 1 month ago

We will performing technical maintenance on the platform on Sunday 7th June at 0600 CEST.

The work will not have any impact on live customer websites.

Services affected:

All API calls will respond with 'We are in maintenance mode' No logins possible to RAI Sites will operate as usual but editors currently logged in will not be able to publish properly due to cache clearing

The scheduled maintenance duration will be 1-2 hours.

RAI Platform Performance issues

We are currently experiencing performance issues

We have noticed some performance issues and are currently investigating.

Last updated: 6:57

We are still investigating performance issues.

Last updated: 8:17

We are still experiencing RAI being slow. We have identified the issue and are working on resolving it.

Last updated: 10:44

The team is still working on resolving RAI performance issues.

Last updated: 12:12

The team is still working on improving RAI performance.

Last updated: 14:12

We're still working on bringing stability back to RAI.

Last updated: 16:05

We should be up and running now. We're still monitoring performance. We hope you enjoy the performance benefits of the maintenance

Last updated: 17:53

Emergency maintenance in progress

We are currently undergoing emergency maintenance

We are expecting to be back to normal operations at 08:00 CEST

Maintenance changes have been implemented

We are currently monitoring traffic

Maintenance complete

Last updated: 06:55

6th June 2020

No incidents reported

5th June 2020

No incidents reported

4th June 2020

No incidents reported

3rd June 2020

No incidents reported

2nd June 2020

RAI We are currently experiencing problems with issuing new SSL certificates

We are currently experiencing issues with issuing new SSL certificates

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Last updated: 2.06.2020 15:05

We have identified the issue as a certificate verification failure. Our engineering team is still working on the ways it can be remediated.

Last updated: 2.06.2020 19:10

The team is still trying to find a solution. As soon as we have an update, we will post it immediately.

Last updated, 3.06.2020 09:58

We have tried several solutions, but we still do not have a fix in place

Last updated, 3.06.2020 15:29

Some of the registrations are going through, however multiple are still failing. We’re trying to implement a stable solution.

Last updated: 3.06.2020 16:44

The team is still working on the resolution .

Last updated: 3.06.2020 19:24

The issue has been fixed. It is now possible to add new SSL certificates.

Last updated: 3.06.2020 20:52

1st June 2020

RAI We are currently experiencing issues with issuing new SSL certificates

We are currently experiencing issues with issuing new SSL certificates

We are working hard on a resolution, and we will keep you updated on the progress frequently.

We have identified and hot fixed the issue.#

We are still monitoring the SSL status

Last updated: 01.06.2020 21:15

31st May 2020

No incidents reported

30th May 2020

No incidents reported

29th May 2020

E-mail 3rd party provider incident

We are currently experiencing issues with Webmail

We are experiencing issues logging into Webmail. IMAP and POP services are also affected. Our service provider’s operations team are aware of the issue and are working to repair the affected mail stores.

We will provide an update once we have additional information.

Time posted May 29, 18:19 UTC

Issue has been fixed

Our operations team has implemented a fix to lessen the load of the affected mailstores, users should expect to be able to log in again. We are still monitoring the issue.

Status: Monitoring

Last updated: May 28, 22:40 UTC

Issue has been fixed

Services are back to being fully operational, this incident is now resolved.

Last updated: May 29, 01:22 UTC

28th May 2020

No incidents reported

27th May 2020

No incidents reported

26th May 2020

No incidents reported

25th May 2020

No incidents reported

24th May 2020

No incidents reported

23rd May 2020

No incidents reported

22nd May 2020

No incidents reported

21st May 2020

No incidents reported

20th May 2020

RAI We are currently experiencing issues with RAI

We are currently experiencing issues wit RAI

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Update

Issue was caused by unexpected sideeffects of a server-side dependency and it has been resolved. Last updated: 10:58 20.05.2020

19th May 2020

No incidents reported

18th May 2020

No incidents reported

17th May 2020

No incidents reported

16th May 2020

No incidents reported

15th May 2020

No incidents reported