All systems are operational

Past Incidents

10th December 2019

No incidents reported

9th December 2019

No incidents reported

8th December 2019

No incidents reported

7th December 2019

No incidents reported

6th December 2019

No incidents reported

5th December 2019

No incidents reported

4th December 2019

No incidents reported

3rd December 2019

We are currently experiencing issues with webmail

Webmail service is back to normal. Issue has been resolved

All Cluster B email issues are now resolved and users should no longer receive any errors when logging into their webmail.

A storage device failure resulted in higher loads across Cluster B which in turn, resulted in IMAP/Webmail/POP services being degraded. Temporarily disabling IMAP nodes to lighten the load while the necessary repairs were made helped bring the cluster back online.

Last updated: 03/12/2019 21:09 CET

Webmail service is back to normal

IMAP, POP and Webmail services are now back up for all customers. Users will start to see emails arrive in their inboxes as the system is brought back up as well.

Current status: Monitoring.

Last updated: 03/12/2019 20:09 CET

We are currently experiencing issues with webmail

We are currently investigating reports of login failures via webmail for cluster B. Users will be unable to log into their accounts at this time.

Users will be able to access email via IMAP/SMTP through Email clients during this outage.

Last updated: 03/12/2019 18:02 CET

2nd December 2019

Changes not visible on live site

We are currently experiencing issues with changes not visible on live site#

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Issue is confirmed resolved

1st December 2019

No incidents reported

30th November 2019

No incidents reported

29th November 2019

No incidents reported

28th November 2019

No incidents reported

27th November 2019

Europa 1 Internet routing issues

We are currently seeing the traffic drop on our CDN's

We are monitoring this; there can be a performance impact due to alternative routing.

Routing has normalized

All traffic again reaches the nearest CDN location

Issue is still persisting

We are currently in contact with our upstream provider to resolve the issue

Fix has been implemented

We are currently monitoring as we start processing traffic again

Issue still persists

We are currently in contact with our provider to resolve the issue

Routing has normalized

We are still monitoring for any further issues

Issue is confirmed resolved

We are waiting for status from our provider

We are working on the Post-Mortem, we will get back to you as soon as we know everything.

Last updated: 12:21:53

26th November 2019

V5 Site assets not loading

We are currently experiencing issues with website assets not loading

We have identified the problem and are currently implementing a fix

Fix has been implemented and are currently watching

Issue is confirmed as resolved

Last updated: 18:25:31

25th November 2019

No incidents reported

24th November 2019

No incidents reported

23rd November 2019

No incidents reported

22nd November 2019

No incidents reported

21st November 2019

No incidents reported

20th November 2019

Europa 1 We are experiencing partial outage in our services

We have identified the faulty server and brought the service back up

We will continue to monitor this.

We have identified the issue and took steps towards mitigating it, we are currently monitoring performance

We are currently experiencing issues with our servers

Customers may experience degraded performance or site downtime. We are working hard on a resolution, and we will keep you updated on the progress frequently.

Last updated: 14:36

19th November 2019

No incidents reported

18th November 2019

Degraded server performance

Server performance is normalizing and sites are coming online

We are still monitoring and investigating what was the cause for this incident.

Update 10:00

We are still experiencing degraded server performance

We are working on resolution and we will keep you updated.

The server performance is normalizing and sites are getting back online

We are still monitoring all systems to ensure normal operations.

Update: 07:45

We are currently experiencing server issues which may result in slow loading or unresponsive sites

We are working on resolution and we will keep you updated.

Last updated: 07:20

17th November 2019

No incidents reported

16th November 2019

No incidents reported

15th November 2019

No incidents reported

14th November 2019

No incidents reported

13th November 2019

No incidents reported

12th November 2019

Degraded performance on AWS server

Update - 15:33 (CEST)

The issue related to AWS has been resolved.

We are currently experiencing degraded performance in one of our AWS locations. We are in contact with them to have a fast resolution of the issue. For more information, you can access the AWS status page - https://status.aws.amazon.com

Update - 12:51 (CEST)

Some of the services are back to normal and Amazon still continues to have a fix for all the services affected. Please follow AWS status page (Europe) for any update - https://status.aws.amazon.com

11th November 2019

No incidents reported

10th November 2019

No incidents reported

9th November 2019

No incidents reported

8th November 2019

No incidents reported

7th November 2019

No incidents reported

6th November 2019

No incidents reported

5th November 2019

No incidents reported

4th November 2019

No incidents reported

3rd November 2019

No incidents reported

2nd November 2019

No incidents reported

1st November 2019

No incidents reported

31st October 2019

Issues with Email services

All Email services are back to normal again

Email services have been fully restored. Thank you for your patience during the outage.

Last updated: Thursday, October 31, 2019 4:34:08

We are currently experiencing issues with the email server

Users may experience issues when trying to use our email services.

Update Our email provider is investigating an issue preventing some users on Cluster B from logging into Webmail. Also impacting the provisioning/modification of domains/users. Their operations team has been engaged.

We will provide an update once we have additional information.

30th October 2019

No incidents reported

29th October 2019

No incidents reported

28th October 2019

No incidents reported

27th October 2019

No incidents reported

26th October 2019

No incidents reported

25th October 2019

No incidents reported

24th October 2019

No incidents reported

23rd October 2019

No incidents reported

22nd October 2019

No incidents reported

21st October 2019

No incidents reported

20th October 2019

No incidents reported

19th October 2019

No incidents reported

18th October 2019

No incidents reported

17th October 2019

No incidents reported

16th October 2019

No incidents reported

15th October 2019

No incidents reported

14th October 2019

No incidents reported

13th October 2019

No incidents reported

12th October 2019

No incidents reported