All systems are operational

Past Incidents

28th January 2020

No incidents reported

27th January 2020

No incidents reported

26th January 2020

No incidents reported

25th January 2020

No incidents reported

24th January 2020

No incidents reported

23rd January 2020

No incidents reported

22nd January 2020

No incidents reported

21st January 2020

No incidents reported

20th January 2020

No incidents reported

19th January 2020

No incidents reported

18th January 2020

No incidents reported

17th January 2020

We are currently experiencing general slowness in RAI

We have identified the issue and RAI functionality is normalizing

We will continue monitoring the servers

We are currently experiencing issues with RAI

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Last updated: 11:31

16th January 2020

No incidents reported

15th January 2020

No incidents reported

14th January 2020

No incidents reported

13th January 2020

No incidents reported

12th January 2020

No incidents reported

11th January 2020

No incidents reported

10th January 2020

No incidents reported

9th January 2020

No incidents reported

8th January 2020

No incidents reported

7th January 2020

No incidents reported

6th January 2020

No incidents reported

5th January 2020

No incidents reported

4th January 2020

No incidents reported

3rd January 2020

No incidents reported

2nd January 2020

No incidents reported

1st January 2020

No incidents reported

31st December 2019

No incidents reported

30th December 2019

No incidents reported

29th December 2019

No incidents reported

28th December 2019

No incidents reported

27th December 2019

No incidents reported

26th December 2019

No incidents reported

25th December 2019

No incidents reported

24th December 2019

No incidents reported

23rd December 2019

No incidents reported

22nd December 2019

No incidents reported

21st December 2019

No incidents reported

20th December 2019

No incidents reported

19th December 2019

No incidents reported

18th December 2019

No incidents reported

17th December 2019

No incidents reported

16th December 2019

No incidents reported

15th December 2019

No incidents reported

14th December 2019

No incidents reported

13th December 2019

No incidents reported

12th December 2019

No incidents reported

11th December 2019

No incidents reported

10th December 2019

No incidents reported

9th December 2019

No incidents reported

8th December 2019

No incidents reported

7th December 2019

No incidents reported

6th December 2019

No incidents reported

5th December 2019

No incidents reported

4th December 2019

No incidents reported

3rd December 2019

We are currently experiencing issues with webmail

Webmail service is back to normal. Issue has been resolved

All Cluster B email issues are now resolved and users should no longer receive any errors when logging into their webmail.

A storage device failure resulted in higher loads across Cluster B which in turn, resulted in IMAP/Webmail/POP services being degraded. Temporarily disabling IMAP nodes to lighten the load while the necessary repairs were made helped bring the cluster back online.

Last updated: 03/12/2019 21:09 CET

Webmail service is back to normal

IMAP, POP and Webmail services are now back up for all customers. Users will start to see emails arrive in their inboxes as the system is brought back up as well.

Current status: Monitoring.

Last updated: 03/12/2019 20:09 CET

We are currently experiencing issues with webmail

We are currently investigating reports of login failures via webmail for cluster B. Users will be unable to log into their accounts at this time.

Users will be able to access email via IMAP/SMTP through Email clients during this outage.

Last updated: 03/12/2019 18:02 CET

2nd December 2019

Changes not visible on live site

We are currently experiencing issues with changes not visible on live site#

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Issue is confirmed resolved

1st December 2019

No incidents reported

30th November 2019

No incidents reported