All systems are operational

Past Incidents

29th August 2019

No incidents reported

28th August 2019

Users may experience issue with the email services

We are currently experiencing issues with the email server

Users may experience issues when trying to use the email services.

UPDATE: A fix has been implemented and users should be able to send normally again.

Last updated: 08.28.2019

27th August 2019

No incidents reported

26th August 2019

No incidents reported

25th August 2019

No incidents reported

24th August 2019

No incidents reported

23rd August 2019

No incidents reported

22nd August 2019

No incidents reported

21st August 2019

No incidents reported

20th August 2019

We are experiencing issues with the Editor

We are currently experiencing issues with the Editor

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Partners on the European servers may not be able to access V5 and II tool.

We will update this page as soon as we have further information.

Last updated: Aug 20, 12:20

19th August 2019

No incidents reported

18th August 2019

No incidents reported

17th August 2019

No incidents reported

16th August 2019

No incidents reported

15th August 2019

No incidents reported

14th August 2019

No incidents reported

13th August 2019

No incidents reported

12th August 2019

No incidents reported

11th August 2019

No incidents reported

10th August 2019

No incidents reported

9th August 2019

No incidents reported

8th August 2019

No incidents reported

7th August 2019

No incidents reported

6th August 2019

No incidents reported

5th August 2019

V5 We are experiencing issues with the Editor

Issue has been identified and fixed#

There was an issue with the cache not clearing properly after a deployment.

We are currently experiencing issues with the Editor

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Last updated: 14:40 05/08/2019

We are currently experiencing issues with Webmail

The webmail is now reported to be working again normally for all users.

Last updated: Aug 08, 2019 17:50

We are currently experiencing issues with Webmail

Last updated: Aug 08, 2019 12:55

The issues are fixed, and there is an ongoing clean-up process to bring down the number of affected customers.

We are currently experiencing issues with Webmail

Last updated: Aug 08, 2019 11:23

This maintenance period has now completed, and can confirm that another portion of mailboxes are now performing as expected. We are assessing the mailboxes that are still experiencing the issue sending and receiving email and having an unresponsive webmail interface.

As we've put mail service for these accounts back online, users should expect there to be a mail delay for a time as the queue'd incoming emails are delivered to mailboxes on Cluster B.

Last updated: Aug 08, 2019 08:38

The email provider has scheduled a new maintenance for today the 8th of August. This will help alleviate the on-going IMAP/POP Connection timeouts and Webmail interface loading issues.

During this time, a small subset of users will not be able to retrieve their email during the maintenance period. Emails that are sent to these users will be held in our system and not seen within their mailbox until we have completed the maintenance.

We are currently experiencing issues with Webmail

Last Updated: Aug 7, 2019 15:08

The mail server issue is continuing for some accounts, with the effect:

Webmail: A page that continuously loads IMAP/POP: Connection time out errors

There are less accounts experiencing this issue as a result of the scheduled maintenance. As more information is provided we will post the next update.

We are currently experiencing issues with Webmail

Last updated: Aug 07, 2019 09:34

A maintenance period has started, during this time a small subset of customers on Cluster B will not be able to retrieve their email during this time period. Customers may receive errors for both Webmail and POP/IMAP.

Webmail: A page that continuously loads IMAP/POP: Connection time out errors

Emails that are sent to these users will be held in our system and not seen within their mailbox until we have completed the maintenance.

We are currently experiencing issues with Webmail

An emergency maintenance has been done by the service provider and services are being monitored actively for any failures. End users may experience issues with webmail. We will update this page as soon as we are notified by the provider for a permanent fix.

Last updated: Aug 06, 2019 14:28

We are currently experiencing issues with Webmail

Email service provider has reported issues with webmail and their operations team is working hard to fix the issue. Webmail / POP / IMAP are services affected. The small subset of customers may also notice a small delay in inbound mail.

Last updated: Aug 05, 2019 12:08

4th August 2019

No incidents reported

3rd August 2019

No incidents reported

2nd August 2019

No incidents reported

1st August 2019

No incidents reported

31st July 2019

No incidents reported

30th July 2019

No incidents reported

29th July 2019

No incidents reported

28th July 2019

No incidents reported

27th July 2019

No incidents reported

26th July 2019

No incidents reported

25th July 2019

No incidents reported

24th July 2019

No incidents reported

23rd July 2019

No incidents reported

22nd July 2019

No incidents reported

21st July 2019

No incidents reported

20th July 2019

No incidents reported

19th July 2019

No incidents reported

18th July 2019

No incidents reported

17th July 2019

Issues with editing rows & columns in V5 editor

We are currently experiencing issues editing rows & columns in V5 editor

We are working hard on a resolution, and we will keep you updated on the progress frequently.

The issue has been fixed. Last updated: 2019-07-17 15:22

16th July 2019

No incidents reported

15th July 2019

No incidents reported

14th July 2019

No incidents reported

13th July 2019

No incidents reported

12th July 2019

No incidents reported

11th July 2019

No incidents reported

10th July 2019

No incidents reported

9th July 2019

No incidents reported

8th July 2019

No incidents reported

7th July 2019

No incidents reported

6th July 2019

No incidents reported

5th July 2019

No incidents reported

4th July 2019

No incidents reported

3rd July 2019

No incidents reported

2nd July 2019

RAI is not reachable

We are currently experiencing issues with RAI

We are working hard on a resolution, and we will keep you updated on the progress frequently.

We have identified and resolved the issue.

Last updated: 17:28

Maps Issues with maps

We are currently experiencing issues with maps

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Reported: 16:11

This has been resolved and map functionality is back to normal.

Updated: 16:28

1st July 2019

No incidents reported