All systems are operational
Scheduled Maintenance
Platform maintenance

We will performing technical maintenance on the platform on Sunday 7th June at 0600 CEST.

The work will not have any impact on live customer websites.

Services affected:

All API calls will respond with 'We are in maintenance mode' No logins possible to RAI Sites will operate as usual but editors currently logged in will not be able to publish properly due to cache clearing

The scheduled maintenance duration will be 1-2 hours.

Past Incidents

8th December 2019

Verisign Registry scheduled system maintenance for gTLD's (.com, .net, .org), scheduled 5 months ago

Verisign Registry scheduled system maintenance. During this period domain Purchases for gTLD's (.com, .net, .org) will not be possible.

Start time Sunday, Dec 8, 01:00 UTC

Estimated duration 4 hours

Components affected Domain Services - Core gTLDs

Regards Mono Solutions

10th October 2019

No incidents reported

9th October 2019

No incidents reported

8th October 2019

No incidents reported

7th October 2019

No incidents reported

6th October 2019

No incidents reported

5th October 2019

No incidents reported

4th October 2019

No incidents reported

3rd October 2019

No incidents reported

2nd October 2019

No incidents reported

1st October 2019

No incidents reported

30th September 2019

No incidents reported

29th September 2019

No incidents reported

28th September 2019

No incidents reported

27th September 2019

No incidents reported

26th September 2019

No incidents reported

25th September 2019

No incidents reported

24th September 2019

No incidents reported

23rd September 2019

No incidents reported

22nd September 2019

No incidents reported

21st September 2019

No incidents reported

20th September 2019

No incidents reported

19th September 2019

No incidents reported

18th September 2019

No incidents reported

17th September 2019

No incidents reported

16th September 2019

No incidents reported

15th September 2019

No incidents reported

14th September 2019

No incidents reported

13th September 2019

No incidents reported

12th September 2019

Scheduled Maintenance, scheduled 8 months ago

Please note that one of our vendors announced planned work on their servers that might result in Mono Service outage (access to RAI and editor, though live sites will not be affected).

MAINTENANCE WINDOW: This service window is part of the ongoing effort to harmonize their infrastructure. The work will be replacing network switches, with new switches as a hardware refresh.

This work is performed to ensure resilient network stability and optimize redundancy.

During this window, a downtime of up to 4 hours could be expected.

TIMEFRAME: 12-09-2019

Planned Work Start: 12-09-201901:00 am CEST Planned Work End: 12-09-201905:00 am CEST

11th September 2019

No incidents reported

10th September 2019

No incidents reported

9th September 2019

No incidents reported

8th September 2019

No incidents reported

7th September 2019

No incidents reported

6th September 2019

No incidents reported

5th September 2019

No incidents reported

4th September 2019

No incidents reported

3rd September 2019

No incidents reported

2nd September 2019

No incidents reported

1st September 2019

No incidents reported

31st August 2019

No incidents reported

30th August 2019

No incidents reported

29th August 2019

No incidents reported

28th August 2019

Users may experience issue with the email services

We are currently experiencing issues with the email server

Users may experience issues when trying to use the email services.

UPDATE: A fix has been implemented and users should be able to send normally again.

Last updated: 08.28.2019

27th August 2019

No incidents reported

26th August 2019

No incidents reported

25th August 2019

No incidents reported

24th August 2019

No incidents reported

23rd August 2019

No incidents reported

22nd August 2019

No incidents reported

21st August 2019

No incidents reported

20th August 2019

We are experiencing issues with the Editor

We are currently experiencing issues with the Editor

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Partners on the European servers may not be able to access V5 and II tool.

We will update this page as soon as we have further information.

Last updated: Aug 20, 12:20

19th August 2019

No incidents reported

18th August 2019

No incidents reported

17th August 2019

No incidents reported

16th August 2019

No incidents reported

15th August 2019

No incidents reported

14th August 2019

No incidents reported

13th August 2019

No incidents reported

12th August 2019

No incidents reported