All systems are operational

Past Incidents

7th June 2020

Platform maintenance, scheduled 1 month ago

We will performing technical maintenance on the platform on Sunday 7th June at 0600 CEST.

The work will not have any impact on live customer websites.

Services affected:

All API calls will respond with 'We are in maintenance mode' No logins possible to RAI Sites will operate as usual but editors currently logged in will not be able to publish properly due to cache clearing

The scheduled maintenance duration will be 1-2 hours.

4th June 2020

No incidents reported

3rd June 2020

No incidents reported

2nd June 2020

RAI We are currently experiencing problems with issuing new SSL certificates

We are currently experiencing issues with issuing new SSL certificates

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Last updated: 2.06.2020 15:05

We have identified the issue as a certificate verification failure. Our engineering team is still working on the ways it can be remediated.

Last updated: 2.06.2020 19:10

The team is still trying to find a solution. As soon as we have an update, we will post it immediately.

Last updated, 3.06.2020 09:58

We have tried several solutions, but we still do not have a fix in place

Last updated, 3.06.2020 15:29

Some of the registrations are going through, however multiple are still failing. We’re trying to implement a stable solution.

Last updated: 3.06.2020 16:44

The team is still working on the resolution .

Last updated: 3.06.2020 19:24

The issue has been fixed. It is now possible to add new SSL certificates.

Last updated: 3.06.2020 20:52

1st June 2020

RAI We are currently experiencing issues with issuing new SSL certificates

We are currently experiencing issues with issuing new SSL certificates

We are working hard on a resolution, and we will keep you updated on the progress frequently.

We have identified and hot fixed the issue.#

We are still monitoring the SSL status

Last updated: 01.06.2020 21:15

31st May 2020

No incidents reported

30th May 2020

No incidents reported

29th May 2020

E-mail 3rd party provider incident

We are currently experiencing issues with Webmail

We are experiencing issues logging into Webmail. IMAP and POP services are also affected. Our service provider’s operations team are aware of the issue and are working to repair the affected mail stores.

We will provide an update once we have additional information.

Time posted May 29, 18:19 UTC

Issue has been fixed

Our operations team has implemented a fix to lessen the load of the affected mailstores, users should expect to be able to log in again. We are still monitoring the issue.

Status: Monitoring

Last updated: May 28, 22:40 UTC

Issue has been fixed

Services are back to being fully operational, this incident is now resolved.

Last updated: May 29, 01:22 UTC

28th May 2020

No incidents reported

27th May 2020

No incidents reported

26th May 2020

No incidents reported

25th May 2020

No incidents reported

24th May 2020

No incidents reported

23rd May 2020

No incidents reported

22nd May 2020

No incidents reported

21st May 2020

No incidents reported

20th May 2020

RAI We are currently experiencing issues with RAI

We are currently experiencing issues wit RAI

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Update

Issue was caused by unexpected sideeffects of a server-side dependency and it has been resolved. Last updated: 10:58 20.05.2020

19th May 2020

No incidents reported

18th May 2020

No incidents reported

17th May 2020

No incidents reported

16th May 2020

No incidents reported

15th May 2020

No incidents reported

14th May 2020

No incidents reported

13th May 2020

No incidents reported

12th May 2020

No incidents reported

11th May 2020

No incidents reported

10th May 2020

No incidents reported

9th May 2020

No incidents reported

8th May 2020

No incidents reported

7th May 2020

E-mail 1st alert

We are currently experiencing issues with Email

We are investigating an issue where users on Cluster B may experience trouble logging into their webmail or accessing their mailbox via an IMAP connection

Last updated: 9:29:35 PM

Issue has been identified

Our Ops department has identified an issue in a part of our IMAP system. We are taking steps to reboot that part which may result in some users momentarily being disconnected before they reconnect.

Last updated: 10:35:35 PM

Issue has been resolved

The reboot is now complete and all users should be able to access their emails.

The email services on the cluster are fully functional.

Last updated: 11:35:35 PM

6th May 2020

No incidents reported

5th May 2020

No incidents reported

4th May 2020

No incidents reported

3rd May 2020

No incidents reported

2nd May 2020

No incidents reported

1st May 2020

No incidents reported

30th April 2020

No incidents reported

29th April 2020

No incidents reported

28th April 2020

E-mail Webmail login is timing out

We are currently experiencing issues with log into the webmail. We have reported it to the mail provider to fix

Update 29/04/2020 03:15 This is now resolved

Update 21:00 The mail provider has now implemented some mitigation measures in place to help with the problem. We continue to monitor this.

27th April 2020

No incidents reported

26th April 2020

No incidents reported

25th April 2020

No incidents reported

24th April 2020

No incidents reported

23rd April 2020

Logins currently unavailable

We are currently experiencing issues

We are noticing logins via HAL are unavailable at this time. We're investigating a solution now. Affected services are RAI login and site logins. Other API calls may be affected.

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Issue identified

We have identified the issue and restarted the appropriate service. We are currently monitoring if there are any additional issues, please let Service Desk know

Last updated: 23.04.2020 09:17

22nd April 2020

No incidents reported

21st April 2020

No incidents reported

20th April 2020

No incidents reported

19th April 2020

No incidents reported

18th April 2020

No incidents reported

17th April 2020

No incidents reported

16th April 2020

No incidents reported

15th April 2020

No incidents reported

14th April 2020

No incidents reported

13th April 2020

No incidents reported

12th April 2020

No incidents reported

11th April 2020

No incidents reported

10th April 2020

No incidents reported

9th April 2020

No incidents reported

8th April 2020

No incidents reported

7th April 2020

No incidents reported

6th April 2020

No incidents reported