5th August 2019

We are currently experiencing issues with Webmail

The webmail is now reported to be working again normally for all users.

Last updated: Aug 08, 2019 17:50

We are currently experiencing issues with Webmail

Last updated: Aug 08, 2019 12:55

The issues are fixed, and there is an ongoing clean-up process to bring down the number of affected customers.

We are currently experiencing issues with Webmail

Last updated: Aug 08, 2019 11:23

This maintenance period has now completed, and can confirm that another portion of mailboxes are now performing as expected. We are assessing the mailboxes that are still experiencing the issue sending and receiving email and having an unresponsive webmail interface.

As we've put mail service for these accounts back online, users should expect there to be a mail delay for a time as the queue'd incoming emails are delivered to mailboxes on Cluster B.

Last updated: Aug 08, 2019 08:38

The email provider has scheduled a new maintenance for today the 8th of August. This will help alleviate the on-going IMAP/POP Connection timeouts and Webmail interface loading issues.

During this time, a small subset of users will not be able to retrieve their email during the maintenance period. Emails that are sent to these users will be held in our system and not seen within their mailbox until we have completed the maintenance.

We are currently experiencing issues with Webmail

Last Updated: Aug 7, 2019 15:08

The mail server issue is continuing for some accounts, with the effect:

Webmail: A page that continuously loads IMAP/POP: Connection time out errors

There are less accounts experiencing this issue as a result of the scheduled maintenance. As more information is provided we will post the next update.

We are currently experiencing issues with Webmail

Last updated: Aug 07, 2019 09:34

A maintenance period has started, during this time a small subset of customers on Cluster B will not be able to retrieve their email during this time period. Customers may receive errors for both Webmail and POP/IMAP.

Webmail: A page that continuously loads IMAP/POP: Connection time out errors

Emails that are sent to these users will be held in our system and not seen within their mailbox until we have completed the maintenance.

We are currently experiencing issues with Webmail

An emergency maintenance has been done by the service provider and services are being monitored actively for any failures. End users may experience issues with webmail. We will update this page as soon as we are notified by the provider for a permanent fix.

Last updated: Aug 06, 2019 14:28

We are currently experiencing issues with Webmail

Email service provider has reported issues with webmail and their operations team is working hard to fix the issue. Webmail / POP / IMAP are services affected. The small subset of customers may also notice a small delay in inbound mail.

Last updated: Aug 05, 2019 12:08