All Cluster B email issues are now resolved and users should no longer receive any errors when logging into their webmail.
A storage device failure resulted in higher loads across Cluster B which in turn, resulted in IMAP/Webmail/POP services being degraded. Temporarily disabling IMAP nodes to lighten the load while the necessary repairs were made helped bring the cluster back online.
Last updated: 03/12/2019 21:09 CET
IMAP, POP and Webmail services are now back up for all customers. Users will start to see emails arrive in their inboxes as the system is brought back up as well.
Current status: Monitoring.
Last updated: 03/12/2019 20:09 CET
We are currently investigating reports of login failures via webmail for cluster B. Users will be unable to log into their accounts at this time.
Users will be able to access email via IMAP/SMTP through Email clients during this outage.
Last updated: 03/12/2019 18:02 CET